Premium IT Support for Multivendor Technologies
Today’s IT environments are made up of a disparate array of technologies, delivered from various manufacturers and technology integrators. These environments need to work together to deliver business value as a whole.
Managing the support for this wide array of technologies can be a major problem, including asset and contract management, many call centers, each with unique entitlement steps, troubleshooting procedures, and escalation processes. Internal IT staffs need to be general contractors, coordinating all of the required activities from these multiple vendors.
dcVAST will provide your IT staff with assistance in dealing with these issues. Assistance will include:
- Complete and coordinated Support Planning
- Asset and contract management for all vendors products
- Elimination of the entitlement steps
- A single call center with second level engineers as the focal point to troubleshoot all product problems
- One responsible partner to manage the coordination of, and escalation to, all vendors’ support organizations
dcVAST is a certified partner with a wide array of technology products, including most of today’s popular IT products.
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Call us at 800-445-2786 or email us at info@dcvast.com for assistance with your IT infrastructure management.